People Operations Specialist

Compensation: TBD, based on education, experience, role fit, startup needs, and interview process.

Job summary

As a People Operations Specialist, you will support one or more startups connected to Metasoft Capital by helping founders turn early ambition into practical execution. This role is built for remote startup environments where priorities can change quickly, information may be incomplete, and useful work depends on clear writing, steady ownership, and good judgment.

The role focuses on HR systems, employee records, onboarding workflows, benefits administration, and people data. You may work with founders, product teams, technical teams, operations, customers, partners, or investors depending on the startup assignment. The goal is to help the company help startups hire, support, train, retain, and communicate with the people who make the company work, while building habits that make the team more reliable as it grows.

Core responsibilities

• Own the day-to-day work connected to HR systems, employee records, onboarding workflows, benefits administration, and people data, keeping priorities clear and progress visible.
• Work closely with founders, managers, product, technology, operations, and customer-facing teams as needed.
• Create clear notes, decisions, requirements, checklists, or reports so work does not depend on memory or guesswork.
• Support employees, candidates, managers, customers, or community members with timely, respectful communication.
• Use practical judgment to balance speed, quality, cost, risk, and learning in a startup environment.
• Support hiring, onboarding, training, employee experience, customer support, or community operations with clear processes and helpful documentation.
• Create respectful communication systems so team members, candidates, customers, or community members know what to expect.
• Help founders build healthy people practices early, before poor habits become expensive cultural or operational problems.
• Track recurring questions, support patterns, training gaps, or candidate pipeline issues and recommend practical improvements.

Education and experience requirements

• Education or experience in HR, recruiting, training, customer support, community management, operations, psychology, communications, or equivalent practical work is helpful.
• Strong empathy, patience, written communication, confidentiality, organization, and follow-through are important.
• Experience with applicant tracking, onboarding, support desks, training materials, community tools, or people operations systems is valuable.
• Ability to treat people fairly while still maintaining standards, boundaries, and operational discipline.
• Comfort working in remote and cross-cultural startup environments where policies may still be developing.
• Candidates should be ready to share examples of relevant work, projects, portfolios, case studies, writing samples, code samples, dashboards, campaigns, processes, or other evidence of ability when applicable.

Helpful skills and tools

• Applicant tracking systems, support desks, HRIS tools, onboarding checklists, training platforms, community tools, surveys, documentation systems, and communication platforms.
• Experience in HR, recruiting, training, customer support, community, employee experience, or service roles.
• Strong empathy, discretion, organization, clear communication, and calm problem-solving habits.
• Strong ownership mindset, reliability in remote work, and comfort working with incomplete information.
• Ability to communicate progress, blockers, and tradeoffs in a simple way for both technical and non-technical teammates.
• Curiosity, humility, and willingness to keep learning as the startup changes direction or grows.
• Clear written communication, organized files, practical documentation, and reliable follow-through are important because most teams operate remotely.

Remote startup working style

• Work asynchronously when possible, document decisions, and keep teammates updated on progress, blockers, risks, and next steps.
• Be comfortable with early-stage ambiguity, changing priorities, limited resources, and the need to learn quickly from customers and teammates.
• Use sound judgment to decide when to move fast, when to ask for help, when to slow down, and when to protect quality or trust.
• Respect confidentiality, founder context, customer information, and the trust required to support early-stage companies.

Success in this role looks like

• Better hiring, smoother onboarding, stronger employee or customer experience, faster response times, and improved knowledge sharing.
• Candidates, teammates, customers, or community members receive clearer and kinder communication.
• Hiring and support processes become more organized and less founder-dependent.
• The startup builds a stronger culture of responsiveness, learning, and accountability.
• The startup team can point to clearer execution, better documentation, stronger collaboration, and practical improvements connected to this role.

How to apply

• Email your resume/CV to Jobs@MetasoftCapital.com and include JID: 3947875 in the email subject line and at the beginning of your message.
• Use a subject line similar to: JID: 3947875 - People Operations Specialist - Resume/CV.
• Briefly explain why this role, a remote startup environment, and the relevant industry or function fit your experience, interests, and learning goals.
• If useful for the role, include links to your portfolio, GitHub, LinkedIn, website, writing samples, case studies, dashboards, design files, campaigns, or other work examples.