Compensation: TBD, based on education, experience, role fit, startup needs, and interview process.
Job summary
As a Head of Operations, you will support one or more startups connected to Metasoft Capital by helping founders turn early ambition into practical execution. This role is built for remote startup environments where priorities can change quickly, information may be incomplete, and useful work depends on clear writing, steady ownership, and good judgment.
The role focuses on operating model, process discipline, team coordination, vendor systems, and execution quality. You may work with founders, product teams, technical teams, operations, customers, partners, or investors depending on the startup assignment. The goal is to help the company lead teams, functions, products, business units, or new ventures from early uncertainty toward stronger execution and accountability, while building habits that make the team more reliable as it grows.
Core responsibilities
- Own the day-to-day work connected to operating model, process discipline, team coordination, vendor systems, and execution quality, keeping priorities clear and progress visible.
- Work closely with founders, managers, product, technology, operations, and customer-facing teams as needed.
- Create clear notes, decisions, requirements, checklists, or reports so work does not depend on memory or guesswork.
- Set clear priorities, goals, operating cadence, and accountability across a function, startup, or business unit.
- Use practical judgment to balance speed, quality, cost, risk, and learning in a startup environment.
- Translate founder vision into practical priorities, team structure, operating cadence, decision rules, and measurable outcomes.
- Lead cross-functional work across product, technology, growth, operations, finance, people, and partnerships as required by the startup stage.
- Coach teams through ambiguity, resource limits, changing priorities, and the emotional pressure of early-stage company building.
- Build management systems that improve accountability without destroying creativity, speed, or founder energy.
- Lead planning conversations, translate strategy into practical work, and help less-experienced teammates understand what good execution looks like.
- Create simple operating rhythms, dashboards, or decision documents so leadership can see progress without micromanaging the team.
Education and experience requirements
- Education or experience in entrepreneurship, management, product, engineering, operations, finance, growth, consulting, venture building, or equivalent leadership work is helpful.
- Prior startup, founder, operator, team lead, product lead, or general management experience is strongly valuable for many leadership roles.
- Ability to make decisions with incomplete information, communicate tradeoffs, and keep teams focused during uncertainty is essential.
- Strong people judgment, strategic thinking, execution discipline, and willingness to do hands-on work when the team is small are important.
- Comfort balancing ambition with responsible use of capital, time, and team energy.
- Candidates should be ready to share examples of relevant work, projects, portfolios, case studies, writing samples, code samples, dashboards, campaigns, processes, or other evidence of ability when applicable.
Helpful skills and tools
- Operating plans, dashboards, financial models, product roadmaps, hiring plans, meeting rhythms, performance reviews, strategy documents, and execution scorecards.
- Proven leadership experience in startups, technology companies, venture studios, consulting, operations, product, or growth roles.
- Strong strategic judgment, execution discipline, team leadership, financial awareness, and communication skills.
- Strong ownership mindset, reliability in remote work, and comfort working with incomplete information.
- Ability to communicate progress, blockers, and tradeoffs in a simple way for both technical and non-technical teammates.
- Curiosity, humility, and willingness to keep learning as the startup changes direction or grows.
- Clear written communication, organized files, practical documentation, and reliable follow-through are important because most teams operate remotely.
Remote startup working style
- Work asynchronously when possible, document decisions, and keep teammates updated on progress, blockers, risks, and next steps.
- Be comfortable with early-stage ambiguity, changing priorities, limited resources, and the need to learn quickly from customers and teammates.
- Use sound judgment to decide when to move fast, when to ask for help, when to slow down, and when to protect quality or trust.
- Respect confidentiality, founder context, customer information, and the trust required to support early-stage companies.
Success in this role looks like
- Clear priorities, strong execution, measurable growth, healthy teams, disciplined spending, and scalable operating systems.
- The startup has clearer direction, stronger execution, better communication, and fewer leadership bottlenecks.
- Teams understand priorities and make better decisions without waiting for every answer from the founder.
- The company builds early management discipline while staying entrepreneurial.
- The startup team can point to clearer execution, better documentation, stronger collaboration, and practical improvements connected to this role.
How to apply
- Email your resume/CV to Jobs@MetasoftCapital.com and include JID: 9151939 in the email subject line and at the beginning of your message.
- Use a subject line similar to: JID: 9151939 - Head of Operations - Resume/CV.
- Briefly explain why this role, a remote startup environment, and the relevant industry or function fit your experience, interests, and learning goals.
- If useful for the role, include links to your portfolio, GitHub, LinkedIn, website, writing samples, case studies, dashboards, design files, campaigns, or other work examples.